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What happens if there are some breakages / damages?

Please report any breakages or damages as soon as possible

We will happily issue a refund for any product purchased from Lesta Paving, providing we are notified within 14 days of the delivery date, and subject to the following conditions:

– the product must be returned unused and as new, in saleable condition, and in the original product packaging.

– you will receive a full refund of the amount paid less £100 per crate to cover the original delivery and return charges.

Damaged Goods:

On the odd occasion 1 or 2 slabs may have broken in transit, if this is the case we recommend you use these for the cuts you will usually have to make when laying a patio.

It is your responsibility to ensure that your goods are checked before signing the delivery note. If you have received a pallet or crate that is damaged and have chosen to accept the delivery, it is important that you sign the delivery note as “damaged”.

You must notify us of any damage within 48 hours of receipt via email and we will require digital photographic evidence of the damage to be supplied to us via email or alternatively printed media via the postal system, but you must have notified us within the first 48 hours of receipt.

We will then arrange to collect and replace your item within the usual time scales as indicated in the terms of delivery or offer an alternative remedy. Signing of the delivery note as ‘unchecked’ (or similar wording) does not waive your right of notification to us for damage.

Signing the delivery note as ‘unchecked’ (or similar wording), will be deemed to have been accepted as undamaged.

We cannot accept claims for damaged goods if the courier has obtained a clean signature or if more than 48 hours have passed since delivery.