Each product has its own lead time clearly stated next to the product. Delivery will normally be less than 7 days, typically 3-5 days. We will aim to contact you directly by phone within 2 working days of your order to suggest a delivery date. If the date provided isn’t suitable we will re-arrange according to available dates and your convenience. It is essential someone is available to receive delivery. We also offer express delivery and next day delivery at a small additional cost, which you can opt in for at the check out page. Please contact us on 0116 3800 545 for specific delivery dates.
Please report any breakages or damages as soon as possible
We will happily issue a refund for any product purchased from Lesta Paving, providing we are notified within 14 days of the delivery date, and subject to the following conditions:
– the product must be returned unused and as new, in saleable condition, and in the original product packaging.
– you will receive a full refund of the amount paid less £100 per crate to cover the original delivery and return charges.
On the odd occasion 1 or 2 slabs may have broken in transit, if this is the case we recommend you use these for the cuts you will usually have to make when laying a patio.
It is your responsibility to ensure that your goods are checked before signing the delivery note. If you have received a pallet or crate that is damaged and have chosen to accept the delivery, it is important that you sign the delivery note as “damaged”.
You must notify us of any damage within 48 hours of receipt via email and we will require digital photographic evidence of the damage to be supplied to us via email or alternatively printed media via the postal system, but you must have notified us within the first 48 hours of receipt.
We will then arrange to collect and replace your item within the usual time scales as indicated in the terms of delivery or offer an alternative remedy. Signing of the delivery note as ‘unchecked’ (or similar wording) does not waive your right of notification to us for damage.
Signing the delivery note as ‘unchecked’ (or similar wording), will be deemed to have been accepted as undamaged.
We cannot accept claims for damaged goods if the courier has obtained a clean signature or if more than 48 hours have passed since delivery.
We are able to take back full-unopened packs, but we will have to charge you the full cost of collection depending where you are and what the product is. If you are unsure on how much product you need please call our customer service team o n 0116 3800 545 or email us on email@example.com and our team will be happy to help.
We advise our customers when ordering materials it is important to allow 10% extra for cuts, waste and a small number of potential breakages, usually up to 5% breakages are acceptable.
Products can be returned as long as they are unopened/undamaged. Returning a product will incur a return delivery fee, normally the same cost as your original delivery.
Samples only represent a typical example of that particular stone type and finish but does not represent the overall proportions of colours that will be found in any final deliveries of the product. This is due to the fact that natural stone products are characteristically subject to colour variations and markings. The degree of colour variations and markings cannot be pre-determined prior to delivery or changed on receipt of the product.
Lesta Paving prides itself on offering low prices for quality products to our customers. This is possible because we are a direct importer, cutting out the need for costly middlemen.
We do not supply seconds. Minor surface marks or scuffs are normally caused by the tiles rubbing together during production or during transit. These will not normally be visible once the stones have been cleaned and sealed. The stones are hand split using chisels and occasionally very small chisel marks may be seen on the edge of the stone. This is characteristic of the stone and not a defect.
Our standard delivery is a one-man service, this includes offloading the good from the truck via Tail-lift and manoeuvring it to a safe and secure area using a manual pallet truck, Please ensure the delivery area is hard, level and safe to take the weight of the pallet truck carrying up to approximately 1 tonne in weight.
The vehicle will lower the pallet to the ground using an electric lift, access may be needed for a rigid lorry up to 20ft, otherwise an additional delivery charge may be made. Please call our office to discuss any delivery requirements or for clarification. Please call us on 0116 3800 545.
Whilst our carriers will always make every effort to deliver the products on the agreed delivery date we can not be held responsible for matters beyond our control that results in your products not arriving on the day in question.
Please do not book builders or hire equipment for the day of delivery in case of any events resulting in the scheduled delivery being delayed.
We only list installers who have at least one recommendation from a Lesta Paving customer and have used our products. If you have installed our products we would be happy to contact your customer and get you listed on our site, just give us a call on 0116 3800 545.
If you can’t find your area on our search page, it means we don’t currently have a trader in your area. We are adding traders all the time so we might have someone we can put you in touch with if you give us a call or may be you could try widening your search area to the next town or county. If one of those traders can’t help, they might be able to recommend someone they know in your area.
We’re happy to know that you want to recommend someone! Give us a call and provide their name and contact details and we’ll ask them if they would like to be listed on our website.
No sorry, we’re not able to recommend one installer over another. All the installers on our Traders site have a positive recommendation from another Lesta Paving customers so you should pick an installer who you are happy with, why not call or meet a number and ask them to quote for your job.
No we do not, we only provide information about installers. We do not recommend them, nor are they affiliated with Lesta Paving. If you should have a problem with the installer you should take this up with them. If you need to escalate it you should speak to your local Trading Standards office. Lesta Paving will remove any trader from the directory if they fail to resolve any customer complaint regarding an installation using our products.
Natural stone colour
Reconstituted stone colour